📦 Refunds & Returns Policy – ExcellTronics
At ExcellTronics, your satisfaction is our priority! 💙
If you’ve received a defective or damaged product, you are eligible for a refund, exchange, or store credit under the conditions below:
🛡️ General Return Conditions
- 🛍️ Products must be returned in their original condition.
- 🚫 Do not remove the product from its original packaging or use it if you intend to return.
- 📶 Inserting a SIM card and connecting to a cellular network = usage.
- 🌐 Connecting a WiFi product to a network = usage.
- 🛡️ We reserve the right to refuse returns or exchanges if products are not returned in original, saleable condition.
📋 Items That Must Be Returned
Please include the following:
- 📱 Device in original undamaged box (including inner trays)
- 📖 Manuals and documentation
- 🧻 Screen protectors
- 🔌 Chargers, cables, hands-free kits
- 💿 CDs, pouches, covers
- 🎁 Any promotional items received with your purchase
⚠️ Important Notice
Products showing:
- ❌ Willful or negligent damage
- ❌ Scratches
- ❌ Unauthorized modifications or repairs
…will be sent back to you at your expense.
🏬 Store Collections
- 🏪 If you collect from an ExcellTronics branch, the store’s retail sales policy applies.
- 🛑 Cooling-off periods do not apply to in-store collections.
🚚 Incorrect Deliveries
If you received the wrong product:
- ❗ Do not open the packaging.
- ❗ Do not use the product.
- 📞 Contact us immediately — we will arrange free collection and send you the correct item promptly.
⚙️ Defective Products
- 🛠️ If your product is faulty or defective, it will be collected and inspected by the manufacturer.
- ⏳ Inspection timeframe: 7–21 working days (excluding courier times).
- 🛡️ If found defective within 6 months:
- Free repair
- Free replacement
- Or a full refund
❌ If not defective (or damaged outside warranty), you will be responsible for return and re-delivery costs.
🔄 Exchanges
- 🎨 We’ll replace your product with the same color if available.
- 🎨 If not, we will exchange it for an available color.
- 📱 If discontinued, we’ll offer an equivalent model.
💵 Refunds
- 🛍️ Products must be returned with full original packaging and all accessories.
- 🔍 Refunds are processed after inspection by an authorized repair center.
- ⏳ Processing timeframe: 7–14 working days (excluding courier times).
❗ Special Notes
🏷️ Special Offers
- If your product was bought on a special offer that is no longer available, only repairs (not replacements) may be offered.
📦 Demo / Previously Owned Devices
- 🔄 Previously owned devices have a 7-day return window (unless otherwise stated).
- ⏳ Some products carry longer supplier warranties — details will be shown on the product page.
🚚 Goods Damaged During Transit
- ❗ If your parcel arrives damaged, refuse delivery immediately!
- 📝 Record the issue on the courier’s delivery form.
- 📸 Send us photos of the damage.
- ✅ If you refuse delivery, we will resend your goods promptly.
⚠️ If you accept the parcel without raising concerns, the item will be considered delivered in good condition.
📞 Need Help?
We are here for you!
💬 Email: excelltronics@gmail.com
📞 Phone: +27 71 770 4010
📍 Visit: [ExcellTronics Contact Page]
Thank you for choosing ExcellTronics – where service meets satisfaction! 🛒💙
